Shipping policy

🚚 Processing Time

All orders are processed within 2–3 business days.
You will receive a confirmation email once your order has been shipped.

🌟 Shipping Options by Collection

1. Capy’s Pick Collection

Items in the Capy’s Pick collection are carefully selected from our trusted suppliers and may ship in separate parcels.

Estimated Delivery Time:

  • US& Canada Standard Shipping: 5–8 business days

  • International Shipping (if available): 10–30 business days

Delivery times may vary slightly depending on destination, seasonal volume, and carrier conditions.

🔍 Order Tracking

Once your order ships, a tracking number will be emailed to you.
Tracking updates may take 2–5 business days to appear in the system.

⏳ Delays

Shipping delays can occur due to:

  • Holiday seasons

  • High carrier volume

  • Customs clearance delays

  • Weather-related disruptions

We appreciate your patience and will always help if your order experiences a long delay.

💛 Lost or Damaged Packages

If your item arrives damaged or does not arrive:
Please email us at info@capymo.com within 7 days of delivery notice.
We will replace or refund the item depending on the situation.

🔄 Incorrect Address

Please double-check your shipping details at checkout.
Capymo cannot cover reshipments for orders placed with an incorrect address.

🧸 Capy’s Promise

We always do our best to make sure your cute items arrive safely and as quickly as possible. If you ever need help, Capy and our support team are here for you.