Frequently Asked Questions
Shipping Times
We ship from multiple inventory locations, so delivery times may vary by product.
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Capy’s Pick:
Handling time: 2–3 business days
Shipping time: 5–8 business days -
Origin:
Handling time: 1–2 business days
Shipping time: 2–5 business days
All delivery times are estimates and not guaranteed.
Order Processing
Orders are processed on business days only.
Once your order is prepared and shipped, you will receive a confirmation email with tracking information.
Split Shipments
If your order includes items from different collections, your items may be shipped separately at no extra cost.
Returns & Refunds
We accept returns within 14 days of delivery.
Items must be unused and in original condition.
Please visit our return center at https://capymo.com/apps/parcelpanel-returns
Contact Us
If you have any questions about your order, shipping, or returns, feel free to contact us at:
