Refund policy

Last updated: [ Dec 30 2025 ]

Capymo Cute Mart (“Capymo Cute Mart”, “we”, “us”, or “our”) is operated by Glitify LLC.
This Return & Refund Policy applies to all purchases made on capymo.com.

1. Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items are not eligible for return, including:

  • Sale or clearance items

  • Gift cards

  • Items marked as “final sale”

  • Used or damaged items not caused by our error

2. How to Start a Return

To initiate a return, please directly send email to the info@capymo.com to start return.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue.
Once verified, we will provide a replacement or refund at no additional cost.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

Shipping fees (if applicable) are non-refundable, unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return the original item following the steps above and place a new order.

7. Late or Missing Refunds

If you have not received your refund after approval:

  • First, check with your bank or payment provider

  • Then contact us at info@capymo.com for assistance

8. International Returns

For international orders:

  • Return shipping costs, customs duties, and taxes are the responsibility of the customer

  • Original shipping fees and import taxes are non-refundable

9. Policy Updates

We reserve the right to update this Return & Refund Policy at any time.
Changes will take effect immediately upon posting on this page.

10. Contact Information

For any questions regarding returns or refunds, please contact:

Capymo Cute Mart
Operated by Glitify LLC
Email: info@capymo.com